Privacy Policy
Welcome to https://tristatemetals.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement explains our privacy policies for users of the Site (“Visitors”) who do not transact business and for Visitors who register to transact business on the Site and use the services provided by Tri-State Metals, Inc (collectively, “Services”) (“Authorized Customers”).
“Personally Identifiable Information”
“Personally Identifiable Information” refers to information that identifies, contacts, or locates a person, including name, address, phone number, fax number, email address, financial profiles, Social Security number, and credit card information. It excludes information collected anonymously or demographic data not connected to an individual.
What Personally Identifiable Information is collected?
We collect basic user profile information from all Visitors and additional information from Authorized Customers, such as name, email address, phone number, address, and social media profile information.
What organizations collect the information?
Tri-State Metals, Inc collects information directly. Third-party service vendors, such as credit card companies and banks, may also collect information while providing credit, insurance, and escrow services. We require these vendors to disclose how they use personal information provided by Visitors and Authorized Customers. Certain vendors act only as intermediaries and do not store or use this information.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, provide relevant service offerings, and process buying and selling requests. We may contact Visitors and Authorized Customers to provide requested information or updates related to the Site.
With whom is the information shared?
We may share Personally Identifiable Information about Authorized Customers with other Authorized Customers to facilitate transactions. Aggregated demographic information may be shared with affiliates and vendors. Visitors and Authorized Customers can opt out of receiving information or contact from us by following instructions in our emails or contacting customerservice@tristatemetals.com.
How is Personally Identifiable Information stored?
Tri-State Metals, Inc securely stores Personally Identifiable Information. Only authorized employees with proper credentials can access this information, and we use encryption to protect sensitive data like credit card numbers and social security numbers.
What choices are available to Visitors regarding the collection, use, and distribution of information?
Visitors and Authorized Customers can opt out of receiving unsolicited information or contact by responding to emails or contacting customerservice@tristatemetals.com.
SMS Messaging
Tri-State Metals provides high-quality metal products and processing services to businesses across the region. Our inventory includes structural steel, tubing, plate, sheet, rebar, expanded metal, and more, supported by value-added services such as metal cutting, sandblasting, and powder coating. With decades of industry experience, we are committed to delivering dependable materials, precise processing, and responsive customer service. We use SMS/text messaging to communicate with customers regarding quote requests, order updates, delivery notifications, appointment scheduling, account follow-ups, service-related notices, and responses to customer inquiries.
Text messages are sent only to customers who have provided consent to receive SMS communications from Tri-State Metals or who have initiated a text message conversation with us. We do not send unsolicited text messages. Consent to receive SMS messages is not a condition of purchasing any products or services from Tri-State Metals.
When you opt in to receive SMS messages, we may collect and maintain information such as your name, business name, mobile phone number, message content, quote or order details, delivery or scheduling information, communication preferences, opt-in and opt-out status, and records related to your consent, such as the date, time, source, or method of opt-in.
We use SMS-related information to send and manage the text messages you have requested or agreed to receive, respond to your questions, provide customer service, process quote and order communications, coordinate deliveries or appointments, maintain accurate business records, comply with legal and carrier requirements, and protect against misuse, fraud, or unauthorized activity.
Message frequency varies depending on your requests, orders, appointments, deliveries, and account activity. Message and data rates may apply based on your mobile carrier’s plan. Wireless carriers are not liable for delayed or undelivered messages.
You may opt out of receiving SMS messages at any time by replying STOP to any text message from Tri-State Metals. We may also recognize other reasonable opt-out requests, such as END, CANCEL, UNSUBSCRIBE, QUIT, or a clear written request asking us to stop texting you. After you opt out, you may receive one final confirmation message confirming that your request has been processed. You will not receive further SMS messages unless you opt in again or otherwise provide renewed consent. For help, reply HELP or contact us at 256-760-0006 or customerservice@tristatemetals.com.
Tri-State Metals does not sell, rent, or share SMS opt-in lists. Mobile phone numbers, SMS opt-in data, and text messaging consent information will not be shared with third parties or affiliates for their marketing or promotional purposes. We may share limited information with service providers who help us operate our SMS program, such as messaging platforms, carriers, customer service systems, or technology vendors, but only as needed to provide SMS services, support our business operations, comply with legal requirements, or protect our rights.
We retain SMS-related information for as long as reasonably necessary to provide services, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy legal, regulatory, or carrier requirements. We use reasonable administrative, technical, and physical safeguards designed to protect SMS-related information from unauthorized access, use, disclosure, alteration, or destruction.
Are Cookies Used on the Site?
We use cookies to collect preferences, enhance security, and track services selected by Visitors. Visitors can disable cookies, but some Site features may not function properly.
Cookies used by service providers
Our service providers use cookies, which may store information on your computer when you visit our Site.
How does Tri-State Metals, Inc use login information?
We use login data, including IP addresses, ISPs, browser types, and visit details, to analyze trends, administer the Site, and gather demographic data.
What partners or service providers have access to Personally Identifiable Information?
Vendors may access certain Personally Identifiable Information to evaluate Authorized Customers for services. We do not control how vendors use this data.
How does the Site keep Personally Identifiable Information secure?
We maintain strict security policies, limiting access to qualified employees with passwords. Sensitive data is encrypted during internet transmission. While we strive to secure data, no system is immune to potential breaches.
How can Visitors correct inaccuracies in Personally Identifiable Information?
Visitors and Authorized Customers can update or correct their Personally Identifiable Information by emailing us at customerservice@tristatemetals.com.
Can a Visitor delete or deactivate Personally Identifiable Information?
Visitors and Authorized Customers can request deletion or deactivation of their Personally Identifiable Information. While residual data may remain in backups, we ensure the data is functionally deleted and will not be used further.
Your rights
These are summarized rights that you have under data protection law:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent
Children’s Privacy
We do not knowingly collect information from individuals under 18. If a child has submitted information, we will delete it upon notification.
Compliance With Laws
We disclose Personally Identifiable Information when required by law or to protect user safety.
What happens if the Privacy Policy changes?
We will notify Visitors and Authorized Customers of changes to this Privacy Policy by posting updates on the Site. Significant changes will be communicated directly to affected users.
Links
Our Site contains links to external websites. Please review their privacy policies as they may differ from ours.
Contact Us
If you have any questions about this Privacy Policy, email us at customerservice@tristatemetals.com.
Last Updated: January 15, 2025